Terms of Service

You may not use NexzaHost services for any illegal, abusive, or harmful activity. Prohibited uses include: sending unsolicited bulk email (spam); hosting, distributing, or linking to malware, ransomware, or phishing content; attempting to gain unauthorised access to other systems; hosting cryptocurrency mining scripts; running automated scraping bots that overload shared resources; hosting adult content without explicit written approval; or engaging in any activity that violates the laws of Pakistan or the country in which you reside.

NexzaHost guarantees 99.9% uptime for shared hosting plans and 99.95% for VPS plans, measured monthly excluding scheduled maintenance windows. Scheduled maintenance is performed during low-traffic hours with at least 24 hours advance notice via email and status page. In the event of unscheduled downtime exceeding our SLA, affected customers may request a pro-rated service credit. Credits are not issued automatically and must be requested within 7 days of the incident via a billing support ticket.

All services are billed in advance for the selected billing period (monthly or annually). Invoices are generated automatically and sent to your registered email address 7 days before the due date. Accounts with overdue payments will receive reminder notices, and services may be suspended after 7 days of non-payment. Suspended account data is retained for 30 days before permanent deletion. NexzaHost reserves the right to modify pricing with 30 days written notice.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify NexzaHost of any suspected unauthorised access. NexzaHost is not liable for any loss resulting from unauthorised use of your account due to your failure to maintain secure credentials. You must not share your account with third parties or allow others to access services purchased for your account.

Either party may terminate services by providing 30 days written notice. NexzaHost reserves the right to immediately suspend or terminate accounts that violate our Acceptable Use Policy, engage in fraudulent activity, or pose a security risk to our network or other customers. Upon termination, you will receive a final invoice for any outstanding balance. After the 30-day data retention window, all account data is permanently deleted and cannot be recovered.

NexzaHost's total liability for any claim arising from use of our services is limited to the amount paid for the affected service during the month in which the issue occurred. We are not liable for indirect, incidental, consequential, or punitive damages including but not limited to lost profits, lost data, or business interruption. Some jurisdictions do not allow exclusion of certain warranties, so some of these limitations may not apply to you.