Refund Policy

Shared hosting plans are eligible for a full refund within 7 days of initial purchase if you are unsatisfied for any reason. Node.js hosting plans are also covered by the 7-day guarantee. The guarantee applies to first-time purchases only — renewals and plan upgrades are not covered. If your plan was purchased as part of a promotional bundle, refunds apply only to the hosting portion at the listed rate.

The following services are non-refundable once purchased: domain name registrations and transfers (due to non-recoverable registry fees); VPS hosting plans; reseller hosting plans (WHM, Master Reseller, Alpha Reseller); SSL certificates; dedicated server plans; WHMCS licensing fees; and any service that has been fully delivered or used beyond the 7-day eligibility window. If you registered a domain as part of your hosting plan, the domain registration fee will be deducted from any refund issued.

To request a refund, open a billing support ticket from your NexzaHost client portal within 7 days of your original purchase date. Include your order number, the service you wish to cancel, and a brief reason for the request. Our billing team will review your request and confirm eligibility within 1 business day. Approved refunds are processed within 5–7 business days and returned to your original payment method.

Once your refund is approved, processing times depend on your original payment method. Bank transfers and card payments typically take 5–7 business days to reflect in your account. For wallet or balance credits, refunds are instant and can be used on future services. NexzaHost does not issue refunds as cash for account credit purchases. If you experience any delay beyond 10 business days, contact our billing team with your ticket reference number.