Privacy Policy

We collect information you provide directly during account registration — including your full name, email address, phone number, and billing address. Payment information such as card details is collected and processed securely by our third-party payment gateway and is never stored on our servers in plain form. We also automatically collect technical usage data including IP addresses, browser type and version, operating system, pages visited, and time spent on the site. This helps us improve reliability and performance.

We use collected data strictly to provide and improve our hosting services; send transactional emails such as invoices, receipts, and support responses; process payments and prevent fraudulent activity; send service announcements and planned maintenance notifications; and comply with applicable legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We implement industry-standard security measures to protect your personal data. These include SSL/TLS encryption for all data in transit, bcrypt-hashed password storage, two-factor authentication support on client portal accounts, regular penetration testing and security audits, and physical server security at our data centre facilities. Despite these measures, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your NexzaHost account.

You have the right to access, correct, or delete your personal data held by NexzaHost at any time. You may request a copy of your stored data, ask us to correct any inaccurate information, or request deletion of your account and associated data. To exercise any of these rights, contact our privacy team at privacy@nexzahost.com. We will respond to all valid requests within 30 days.

We use essential cookies required for secure session management and site functionality — these cannot be disabled. Optional analytics cookies help us understand how visitors navigate our site and where we can improve. Preference cookies remember your language and currency settings. You may opt out of analytics and preference cookies at any time through the cookie consent banner or your browser settings. Disabling essential cookies will prevent you from logging into the client portal.

For privacy-related inquiries, data access requests, or concerns about how your information is handled, contact us at privacy@nexzahost.com. You may also write to us at our registered business address. We take all privacy concerns seriously and respond within 3 business days.