Renewal Pricing and Invoices, Explained

Renewal pricing is where hosting companies earn their reputation, usually badly. The industry norm is a very low first term and a much higher renewal that nobody mentions until the invoice lands. This explains how ours works so there are no surprises.

The renewal price is the listed price

Your plan renews at the standard rate for that plan. If a promotional discount applied to your first term, the renewal returns to the normal price — and that price is on the pricing page, not hidden.

Check your invoice: it states the renewal amount and date explicitly. If anything there is unclear, ask before it is due rather than after.

When invoices arrive

• First reminder — 30 days before expiry
• Second — 15 days before
• Third — 7 days before
• Final — on the expiry date

They go to the email on your account. Keep that address current. Use a role address like billing@yourcompany.com rather than an individual's personal email — when that person leaves, the reminders go nowhere and the first you know is that the site is offline.

Annual billing costs less

Annual terms are discounted against monthly. Beyond the saving, there are two practical benefits: one payment a year instead of twelve, and no risk of a failed monthly payment quietly suspending your site.

If you are running anything that matters commercially, annual is the safer choice.

If you pay late

We do not suspend on the expiry date.

• Days 1–7 overdue — service continues, reminders continue
• After roughly 7 days — the account is suspended. Your data is intact and untouched; the site simply stops serving
• After roughly 30 days — the account may be terminated and data deleted

Suspension is reversible within minutes of payment. Termination is not reversible. If you know a payment will be late, message us and we will hold the account — that conversation costs nothing and prevents the outcome nobody wants.

Domain renewals are separate and stricter

This is the part worth reading twice.

Domain renewals follow registry rules, not ours, and those rules are unforgiving:

• After expiry the domain enters a redemption period, typically 30 days
• Recovering it during redemption incurs a registry redemption fee — often several times the renewal price
• After redemption it is released and anyone can register it

We renew domains automatically where possible, but a failed payment can still let one lapse. If a domain matters to your business, renew it early and do not rely on the last reminder.

.pk domains are stricter still. PKNIC sends notices only to the registrant email on file, and if that address is dead you will not see them. Our PKNIC guide covers this.

Reading your invoice

Each invoice lists the service, the period covered, the amount and the due date. Separate line items mean separate services — hosting and a domain renewing in the same month appear as two lines with two prices.

If a charge does not look right, ask before paying. It is far easier to correct an unpaid invoice than to refund a paid one.

How to pay

JazzCash, Easypaisa, bank transfer, or Visa and Mastercard. Pakistani customers are billed in PKR on every route, so there is no currency conversion and no foreign transaction fee.

Whichever you use, send us the transaction reference with your domain name. Mobile wallet transfers arrive without an invoice reference attached, so without it we can see the payment but not whose it is. Our JazzCash and Easypaisa guides cover this.

Cancelling

Tell us before the renewal date and no invoice is generated. Cancelling after an invoice is issued but before paying is fine too — just say so.

Download your data before the account closes. We cannot recover it afterwards.

Changing plans at renewal

Renewal is a natural point to move up or down. Tell us before the invoice is generated and we will issue it for the plan you actually want.